Your client just called to say their spouse died. What do you say?
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A plain-English playbook for the first call, the first 24 hours, and the first year.
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Inside the Death of a Loved One Client Care SOP, you'll find:
- Quick reference guide: what to do in the first five minutes including The first-call script (Ashley Quamme’s NURSE framework)
- 26 point checklist: tasks, who is assigned and when it should happen
- Guided response scripts and team training notes
Built from Libby’s conversation with Ashley Quamme, LMFT, FBS®, CFT™ and co-founder of Beyond the Plan®.
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Pay what you want. Give everything.
The playbook starts at $39.99, and you can pay more if you'd like. Every dollar goes to St. Jude Children’s Research Hospital, which treats kids with cancer and other life-threatening diseases and never charges families for it.
You get a tool you'll use for the rest of your career. They get your support. Hard to find a better deal than that.
IT'S NOT IF. IT'S WHEN.
A client's death is going to show up in your practice, probably more than once. And when the call comes, most of us do one of two things. We freeze, or we jump straight to the paperwork.
"I'm so sorry to hear that. We'll need four certified copies of the death certificate."
Said with all the love in the world, that still lands like a clipboard.
There is a better way to answer that call, and it doesn't require you to become a therapist. It requires words, a plan, and a team that knows the plan.
You can't prevent the hard calls. You can decide ahead of time how you'll answer them.
